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Partner with us - Explore
THE PROBLEM
Booking conflicts, uncontrolled gate access, utility disputes, and manual processes — the hidden cost of managing a community on the wrong tools.
Pool, gym, courts, and BBQ areas double-booked — no system, no accountability, resident frustration daily.
No pre-registration, no access logs — security gaps and vehicles unmanaged at the community gate.
Electricity and water charges estimated, not metered — residents contest bills, revenue leaks every month.
No audit trail, no version control — tenancy agreements and KYC documents lost in email threads.
Work orders in WhatsApp groups — no SLAs, no accountability, residents left in the dark on status.
HOA polls, announcements, and complaints scattered across WhatsApp — no record, no resolution workflow.
Every community type. Every resident touchpoint. Every booking, gate pass, and utility charge. One system from move-in to move-out and beyond.
Amenity & facility bookings built in — Pool, gym, courts, BBQ areas — resident-managed via mobile app. No conflicts, full availability calendar.
Visitor & gate management — QR gate passes, guard app, visitor pre-registration — all tracked in real time. Zero manual coordination.
Utility sub-metering & billing — Real consumption per unit, automated billing, dispute-proof — revenue captured, not estimated.
Maintenance managed with SLAs — Work orders assigned, tracked, and resolved with SLA timers — residents updated automatically, every step.
Resident App — Bookings, visitor passes, utility statements, maintenance requests, community announcements — all from the resident's phone. Live today.
COMMUNITY TYPES
HOA communities, gated residences, residential compounds, and campus living — different configurations, same platform, same data model, same reporting.
Homeowner associations and managed residential developments — service charge management, HOA governance, community voting, amenity bookings, and resident onboarding.
Gated residential developments with security-controlled access — QR gate passes, guard app, visitor pre-registration, contractor passes, and 24/7 access logs.
Large-scale residential compounds with multiple amenities — pool, gym, courts, BBQ areas — managed with utility sub-metering, maintenance SLAs, and a full resident app.
University accommodation, staff housing, and managed campus residences — high-volume resident onboarding, shared facility bookings, and community engagement at scale.
CommunityGOTO Advantage
CommunityGOTO goes beyond tenancy management and adds four operational modules purpose-built for residential communities.
Pool, gym, courts, BBQ areas, and communal spaces — self-managed by residents via the app with real-time availability, instant confirmation, and zero admin overhead.
Live availability, instant booking, automated reminders — residents book from the app, no manager required.
Tennis, padel, basketball, and BBQ areas — configurable booking windows, capacity limits, and peak time analytics.
Gym, prayer room, lounge, cinema room — any bookable facility configured with rules, resident eligibility, and time slots.
Space utilisation reports per amenity — identify underused assets, optimise opening hours, plan future inventory.
Paid bookings for premium facilities or external guests — auto-invoiced and reconciled against resident accounts.
QR gate passes, guard app, visitor pre-registration, contractor passes, and real-time tracking — full gate control from a single dashboard.
Residents invite visitors via app — QR gate pass generated, guard notified, arrival workflow automated.
Guards scan QR passes at the gate — entry logged, overstay alerts, blacklist checks, all from a mobile app.
Register resident vehicles per unit — whitelisted for seamless gate entry, visitor bays managed separately.
Time-limited passes for contractors, maintenance vendors, and delivery drivers — logged, tracked, auto-expiring.
Full gate access log per community, per unit, per date — export for security audits and compliance reviews.
Sub-metering per unit, automated consumption billing, and utility statements on the resident app — zero estimation, zero disputes, charges fully captured.
Connect electricity, water, and gas sub-meters per unit — readings captured automatically or via manual entry.
All utility charges posted to the ERP alongside service charges — one consolidated AR ledger per resident.
Work orders, SLA tracking, preventive maintenance, and vendor assignments — full visibility from resident request to resolution across every amenity and unit.
Create, assign, and close work orders with priority levels, category, and photo attachments — submitted by residents or operations team.
SLA timers auto-start at submission — breaches escalate automatically. KPI dashboard by category, team, and property.
Recurring schedules for HVAC, elevators, common areas, and building systems — auto-generated work orders, zero missed cycles.
Track equipment and construction warranties — alerts when expiring, linked to vendor and lease records per asset.
Assign work orders to internal teams or external vendors — tracked, rated, and performance-scored per assignment.
THE RESIDENT LIFECYCLE
From the first move-in invitation to move-out clearance — every stage managed, tracked, and automated in CommunityGOTO.
ONBOARDING
STAGE 01
Digital invite sent to the new resident via SMS or email — onboarding begins entirely from their phone. No office visit required.
ONBOARDING
STAGE 02
Identity documents, household members, vehicles, and emergency contacts all captured digitally before move-in activation.
ONBOARDING
STAGE 03
Assign unit, building, and phase — linked to tenancy agreement, billing account, and amenity access configuration.
ONBOARDING
STAGE 04
Register all household members, vehicles, and parking bays — complete household profile in one structured flow.
ONBOARDING
STAGE 05
Digital tenancy contract generated and signed — payment schedule activated, all terms stored per resident record.
ACTIVATION
STAGE 06
Digital move-in checklist, key handover, gate pass activated, sub-meter opening read, Resident App provisioned.
OPERATIONS
STAGE 07
Amenity bookings live, utility billing running, maintenance requests accepted — the full community service layer active.
OPERATIONS
STAGE 08
Residents generate QR visitor passes. Guards scan on arrival — logged, automated, and fully auditable in real time.
COMMUNITY
STAGE 09
HOA polls, announcements, complaint management, and events — residents informed and engaged, all in the app.
TRANSITION
STAGE 10
Digital move-out checklist, final meter read, deposit reconciliation, gate pass deactivated, unit re-readiness report.
PLATFORM CAPABILITIES
Explore each module — from resident management and billing to CommunityGOTO's four exclusive operational layers.
CommunityGOTO includes a dedicated Resident CRM — purpose-built for residential community management. Prospective residents and waiting list enquiries land in one unified pipeline — tracked, prioritised, and assigned to the right community manager. Unit availability, move-in readiness, and onboarding stage all visible in one place.
Real-time unit availability across buildings and phases — filter by type, floor, size, and move-in readiness.
Prospective resident enquiries and waiting list entries managed in one pipeline — tracked, prioritised, and assigned automatically.
Convert enquiries to formal offers and generate tenancy quotations with full pricing, service charge, and amenity breakdown.
Reserve units with deposit tracking and configurable hold periods — prevents double allocation across all buildings.
Route enquiries to the right community manager based on building, phase, or round-robin rules.
Stage distribution, conversion rates, manager performance, and occupancy trends — real-time across all communities.
BUILT FOR YOUR TEAM
Residential community decisions involve 4–6 stakeholders. CommunityGOTO is built to answer every one of them.
Portfolio visibility & growth
Real-time occupancy, service charge revenue, amenity utilisation, and renewal pipeline — across all communities and buildings in one view. No waiting for reports.
IFRS 15 & financial accuracy
IFRS 15 revenue recognition calculated natively across all community types. Utility billing consolidated with service charges. Audit-ready financials, ERP integration, no manual journals.
Day-to-day community operations
Resident onboarding, amenity management, visitor gate control, maintenance tracking, utility billing, and community announcements — every daily operation in one platform. Zero WhatsApp groups. Zero spreadsheets.
Pipeline, agreements & renewals
Full resident CRM pipeline. Quotation management, unit blocking, renewal alerts, and move-out workflows — one system across all communities and buildings.
Gate control & access management
QR gate passes scanned from the guard app. Visitor logs captured in real time. Contractor and delivery passes tracked. Blacklist checks automated — zero manual registers.
Integration, security & deployment
SaaS deployment live in 2–4 weeks. Native ERP connectors, open API, role-based access, enterprise-grade security, sub-meter integration. ~90% out-of-box fit — minimal configuration.
WHY COMMUNITYGOTO
Typical HOA tools handle notices and basic service charges — then hand you back to WhatsApp and spreadsheets for gate access, utility billing, maintenance tracking, amenity bookings, and financial reporting. CommunityGOTO is a single platform that covers the entire community operation, end to end, with nothing missing.
TYPICAL HOA / COMMUNITY TOOLS
COMMUNITYGOTO — ONE PLATFORM, FULL COVERAGE
4+
Community types in one platform
4+
Exclusive operational modules
3 Apps ✓
Resident · Guard · Inspector
2–4wk
SaaS go-live
Platform Architecture
CommunityGOTO runs on the propGOTO OS — the same platform powering 11 property business products.
Core OS
Unified data model, workflow engine, rules, approvals, RBAC, and ~90% out-of-box fit across all products.
Resident & Tenancy Modules
Resident CRM, tenancy agreements, KYC onboarding, billing, service management, IFRS 15, and portfolio management.
Community Operations
The four exclusive operational layers — Amenity Bookings, Visitor & Gate, Utility Management, and Service & Maintenance.
Portals & Integrations
Resident App, Guard App, web portal, multi-language, ERP connectors, payment gateways, and IoT/sub-meter APIs.
INDUSTRY COVERAGE
HOA communities to gated compounds, government housing to REITs — configured for your community, not adapted from someone else's.
Homeowner associations & managed developments
Security-controlled residential developments
Large-scale compounds with full amenities
University & staff accommodation
Residential + commercial + retail
Residential asset portfolios
Large residential community developers
Government housing facilities management
Large residential communities run on contractors, fit-out vendors, equipment contracts, and long-term service agreements. CommunityGOTO's Vendor & Asset Contract module gives complete control over every external relationship and every contracted asset on the balance sheet. Asset Contracts, Asset Purchase, Vendor Service, Construction/Fit-Out, Framework/SLA, Subscription — managed in one place. IFRS 16 right-of-use accounting included. This is not just operations — it is financial governance.
Right-of-use asset recognition, liability schedules, interest expense tracking, and disclosure reports for all vendor and asset contracts.
Vendor registration, document verification, insurance tracking, and compliance prequalification before any contract is awarded.
Asset Contracts, Asset Purchase, Vendor Service, Construction/Fit-Out, Framework/SLA, Subscription — from LOA to final completion.
SLA adherence, milestone delivery, quality scoring, and vendor performance rankings across all active contracts and projects.
Progress billing, retention management, variation orders, and contractor payment approval workflows — fully audited.
Asset values and contract liabilities flow directly into the financial ledger and IFRS 16 reporting — no manual reconciliation.
Get Started
Resident onboarding, amenity bookings, visitor gate management, utility billing, and a live resident app. Go live in weeks — not months.
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